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Customer Care

CUSTOMER CARE

In this section, you'll find everything you need to know about your Cloud Nine products. This section covers how to care for your products and what to do if you have a problem.

If you have a question that we don’t answer, please get in touch with us by emailing us at info@cloudnineusa.com.

FAQS

Do you have a question about Cloud Nine? Below are some of the most commonly asked questions.

How do I know when my irons are ready to use?

When the irons are switched on, a green light will start flashing. When it lights up on 300°, the iron is ready to use. To select a higher temperature, simply press the button with the arrow facing upwards.

What happens if I forget to turn my irons off?

All Cloud Nine irons have the hibernation mode. This is an important safety feature. Your products intelligent sleep technology automatically kicks in when the irons have been switched on but not used for thirty minutes. When in hibernation mode, they'll cool down completely and only reheat once you've switched them off and on again and selected the temperature you want.

How can I find out if my Cloud Nine product is genuine?

Every Cloud Nine iron has its own unique identity code thanks to a state-of-the art RFID chip. This chip is designed to protect you and your product from fraud. To confirm authentication, please contact us.

Is my Cloud Nine product still under warranty?

We offer a 12-month manufacturers guarantee on all Cloud Nine irons, a 12-month guarantee on The O pod and a 6-month guarantee on all rollers. More information regarding your guarantee can be found in our Warranty section.  Please be sure to register your purchase.  If a warranty claim is ever required, the information will assist us in servicing  your tool effectively.

If I have a problem with my irons/The O and I need to return it, what do I do?

See our Returns section for details of how to simply, safely and securely return your Cloud Nine product.

How do I know when The O is ready to use?

Once it has been switched “on” the power light will glow blue. You can then place a roller into the unit. Within four seconds it will be ready to use. The 'Ready' LED light will appear at this point.

What are the measurements and total weight of The O?

The O is approximately 7 inches in height and 6.3 inches in diameter, and weighs 2.6 lbs.

What size do The O rollers come in?

The rollers are available in 20mm, 30mm, 40mm, 50mm and 60mm.

What temperature do The O rollers heat up to?

The rollers heat up to approximately 270°.

How many rollers can I heat up at once?

The O has been designed to heat up one roller at a time, but due to its futuristic technology each roller only takes four seconds before it is ready.

Can I reheat a roller once it has already been in the pod?

Never reheat a hot roller; instead always wait until the heat indication spot has turned BLACK. DO NOT reheat the roller while the heat indication spot is RED.

Need more help or advice?

If you haven't found an answer to your question, please contact us at info@cloudnineusa.com.


 
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